Contact & Support

A question about Wave Access, a problem after an update, or feedback? Here's how to reach us.

Pro, Pro AI & Agency

With a paid plan, you open your support ticket in the customer area — or write to us directly at:

Every message becomes a ticket with a reference number like [WT-42]. You'll receive an immediate confirmation of receipt — for follow-ups, simply reply to that email and leave the subject line unchanged so everything stays in the same ticket.

Write to us in your language. Our system automatically translates your message and our reply — you'll receive the answer in the language you wrote to us in.

Free version

The free version is currently available as a direct download here — publication in the wordpress.org plugin directory is in preparation. Until then, we answer questions about the free version by e-mail as well.

This helps us help you quickly

The address of the affected website
WordPress version and Wave Access version (under Dashboard → Plugins)
What you expected — and what happened instead (screenshots welcome)
For license or subscription questions: your license key (WAVE-…)

The answer is often already there

Documentation — setup, widget customization, AI features and troubleshooting, in German and English.

Customer area — manage your subscription, update payment details, download invoices, cancel.

Not a customer yet? Pre-sales questions, agency and partner inquiries are answered personally at Inquiries & Partnerships. Legal information and provider identification can be found in the legal notice. We'll get back to you as soon as possible — usually the same business day.